Question 1

What do you need before you can quote any shipment?

Accepted Answer

The route, what the cargo is, and what it measures and weighs — the checklist above sets out each item and why the quotation depends on it. Send what you have rather than holding the enquiry until the list is complete; we would rather come back with one question than have you wait on a supplier. If any part of the consignment may be classified as dangerous goods, say so in the first message and attach the safety data sheet, because acceptance is decided on the product.

Question 2

How quickly will you reply to a quote request?

Accepted Answer

We typically respond within one business day. A request that arrives with the route, the cargo description and the weights already in it usually needs fewer exchanges; one missing those details takes an exchange first, which is the round trip this page is trying to remove. Where a rate depends on a carrier's own quotation, that answer takes as long as the carrier takes. Requests sent on Friday, when the office is closed, are picked up when the week reopens.

Question 3

Do you charge for a quotation?

Accepted Answer

No. Requesting a quotation costs nothing. A quotation is an offer, not a booking: you receive a price and a routing proposal, and you decide whether to proceed. Each quotation states what it covers, and anything outside it is listed separately rather than left to be discovered on an invoice, so you can compare it against another forwarder's on the same basis. Freight rates move with space and equipment, so a price taken up later is re-confirmed before the cargo is booked.

Question 4

Can you quote door to door, or only port to port?

Accepted Answer

Both. The scope is set by where you want the price to start and stop — supplier pickup to your door, or terminal to terminal. A door-to-door price needs more from you, because customs, duty, tax and delivery sit inside one figure: the commercial value, the classification and a reachable delivery address. It is filed against a named importer of record at destination; where a permit only you can hold is needed, we say so before booking. What a delivered price includes is set out on our DDP page.

Question 5

What are your working hours?

Accepted Answer

The Amman office is open Saturday to Thursday, 08:30 to 17:00 Amman time (GMT+3), and closed on Friday. The quote form, WhatsApp and email all accept messages at any hour, and they are read when the office next opens. For a shipment already moving, WhatsApp is the channel our customer service team works from during office hours, so a message about live cargo is best sent there rather than through the quote form.

携手推动您的业务前行.

联系我们的团队.

索取报价.

Our Amman Office.

提供哪些信息，报价才能真正可用.

哪种渠道适合哪类问题.

常见问题.

你们为一票货物报价前需要哪些信息？

报价请求你们多久回复？

报价收费吗？

你们可以报门到门价格，还是只报港到港价格？

你们的办公时间是什么时候？

我们的运营覆盖.

约旦办公室

亚喀巴作业

中国仓储与集拼中心